A New Year's Resolution

I would like to propose a New Year's resolution for all businesses.

--Focus on your Customers.

Yes, this is a simple sentence (OK, it's really just a phrase) and yes, it can be done.

With our global economy and our lives ever increasing to a 24 x 7 pace, there is a constant need for outstanding customer service.

Readers - I challenge you to be a rising star and focus on your customers.

Everything else will follow.

Thanks for reading and I look forwad to a great new year of Customer Focus,

Brandon

The best complement you can get....

Today, I want to deviate from my standard recipe of customer service stories, ideas and tips to say "Thanks" to Becky Carroll at Customers Rock .

Becky is one of the most Customer Focused folks I have read online and it was a great honor to have her list me on her blog as an Outstanding Blog.

Do yourself a favor and visit Becky , you'll find the conversation very stimulating and idea provoking.

Thanks for reading,

Brandon

Dot Com 2.0?

Thanks to Phil Gerbyshak for posting this. Very humorous, and this invokes the first tenet of Customer Service Voodoo:

Truism #1 - You must have a solid product

Enjoy and thanks for reading!

Brandon

Holidays are a great time to WOW! your customers

We are smack dab in the middle of the holidays. Just a few weeks until Christmas and shopping for gifts has been going strong for several weeks. The average American will spend almost $1,000 this year on Christmas. If you break it down, we will spend (on average):

$500 on gifts for family,
$100 on gifts for friends and co-workers,
$50 on decorations for the home
$100 on food
and the rest on items such as Christmas cards, treats and such.

With all of the purchasing going on, this is the perfect time to really take care of your customers. Whether it is retail, food or insurance, the holiday season gives us a perfect opportunity to punch it up a notch.

I guarantee that they will remember when your interaction with them stands out this month.

Thanks for reading,

Brandon